Hello and welcome to DBR Jewelry!
I stand behind excellence and great customer service. My philosophy and personal satisfaction is that my customers are completely satisfied with the product and the services that I offer.
► ► ► IMPORTANT NOTE:
In order to serve you better and maintain the shortest production times possible, we can only accept changes made to orders within 12 hours of placing the order. Cancellations must be made within 24 hours of placing the order.
• • • • • • P A Y M E N T • • • • • •
Etsy handles all payment transactions. We do not see your billing information as it is secured with Etsy. For billing changes please check the Etsy FAQ: https://www.etsy.com/help/article/1939?
We accept Paypal, Credit Cards and Etsy gift cards.
For buyers in FL, we have to add sales tax to your purchase.
For Paypal E-Check payments: your order will not ship until the check has cleared (approximately 5 business days)
All Shipping is done through First Class USPS with tracking number (US only), and delivery confirmation and all merchandise will be shipped with secure packaging. Shipping will take approximately 3-5 business days for DOMESTIC (US),
UPGRADES to shipping (insurance, priority, express, UPS) are available.....just contact me so I can get you a quote.
**IMPORTANT, PLEASE READ BELOW**
All SHIPPING FEES are Non-Refundable.***I AM (NOT RESPONSIBLE) FOR ANY LOST, STOLEN OR MISDELIVERED PACKAGES OR REPLACEMENT OF LOST, STOLEN OR MISDELIVERED PACKAGES. WE WILL ONLY CONTACT THE POST OFFICE IF THE PACKAGE IS STILL IN OUR LOCAL POST OFFICE OTHERWISE, THE BUYER IS RESPONSIBLE FOR CONTACTING THEIR LOCAL POST OFFICE. AN E-MAIL IS SENT TO ALL CUSTOMERS WITH THE TRACKING NUMBER AS SOON AS THE SHIPPING LABEL IS CREATED.
► WE SHIP WORLDWIDE!
► NOTE: **Transit times can vary GREATLY.
Occasionally packages can be SUBSTANTIALLY DELAYED, up to 45 days, but the usual transit time is 7-14 days.
When traveling across a border, packages occasionally get held up at customs. We do NOT have any control over this, it's in the hands of your country's customs officials. Please understand you are taking a risk in buying internationally that your package may be delayed up to 7 weeks. This is not common, but it happens occasionally. Once we've shipped your package, we can't do anything with it once it's in the hands of customs officials and your country's postal service...and sometimes they, unfortunately, take their sweet time!
► CUSTOMS / DUTY CHARGES
We have NO control over your country's customs officials. Some countries will charge duty for international packages and others will not, and all at different rates! Most packages go through without any charges, it is somewhat random, but please be advised that I have no control over how your country charges duty. These are NOT extra shipping charges. You are responsible for knowing your country’s customs and duty policies.
► TRACKING YOUR INTERNATIONAL ORDER
If your order was shipped with USPS, the tracking numbers for International shipments only show where they are in the USA, and once they ship overseas, the tracking number is not updated. Once your package is outside the US, there will be no update until it’s been delivered. The tracking will show your package being “frozen” at a major US port (like Los Angeles), but this doesn’t mean your package isn’t moving, it’s just that it’s moving overseas.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
My goal is to make sure that you are completely satisfied. Please contact me BEFORE returning any packages.
• • • • • • R E T U R N S / E X C H A N G E S • • • • • •
I accept unworn returns and/or exchanges within 7 days of when your package was delivered, with the following exceptions:
- Returns are NOT accepted on personalized/customized pieces unless I made an error.
- For custom orders, returns are handled on an item-by-item basis.
- Earrings are non-returnable.
Please contact me for a return: dsignzbyrose.etsy.com
- Do NOT just send it back.
- Please pack the item carefully.
- If it arrives in a tangled mess, it will make me very sad!
- Returns will process in approximately 2-3 weeks.
For returns, I refund the purchase price minus a 5% restocking fee.
I do NOT refund shipping costs.
► EXCHANGES: INCORRECT LENGTH
- All jewelry are all measured from (end to end), including jump rings and clasp
- I charge a “re-work” fee of $5 for each item I have to adjust
***HAND STAMPED INFORMATION ***
This is VERY important! Please note that all hand stamped, personalized pieces are designed especially for you by me - letters are individually stamped which means that they may not be perfectly aligned. This is what makes the piece special and unique and should NOT be considered a flaw in any way. If you have any questions or concerns, please send me a message before making your purchase.
All packages mailed within the U.S. are sent through the USPS with delivery confirmation. My shop is NOT RESPONSIBLE for lost, stolen, or misdelivered packages.
(See shipping policy for international shipments).
PLEASE NOTE: All pieces are created by hand, so no two items are identical. That’s the beauty of the product! Please allow for slight variances from what is shown in the made to order photos.
"STERLING SILVER" will last for a long time if cared for properly, it will eventually tarnish as "ALL" jewelry does but (takes a while). However, it can easily be cleaned with a soft polishing cloth or I personally recommend a "liquid" jewelry tarnish cleaner. Once cleaned it will instantly go back to it's brilliant color.
"SILVER PLATED" is best for items that are worn occasionally. With daily use, the thin layer of silver can eventually wear away, exposing a base copper metal that can corrode or stain skin and is not as durable as Sterling Silver.
For this reason I highly recommend the Sterling Silver over Silver Plated. Sterling Silver has a much longer life than Silver Plated and the additional cost is well worth it.
"GOLD FILL" is an affordable QUALITY material that looks just like solid gold. With proper care, will usually maintain its golden shine for a LIFETIME. Gold-filled is constructed in two or three layers. A gold alloy is bonded to one or both surfaces of the brass core with heat and pressure. Unlike plated (aka electroplated or "dipped").
"GOLD PLATED" has a minuscule layer of gold applied to a brass base. The materials that I use are high quality and are tarnish resistant but the plating will generally wear off rather quickly and expose the brass base product.
For this reason I highly recommend the "GOLD FILL" over Gold Plated. "GOLD FILL" has a much longer life than Gold Plated and the additional cost is well worth it.